|This page is our primary means for online support. It includes helpful links and downloads as well as troubleshooting tips about your product.|
Supported Wi-Fi Hardware
Wireless Access Points
The following wireless access points/routers have been tested for use with the SoundBridge and SoundBridge Radio. While Roku is unable to provide testing results for all available wireless access point and routers, the vast majority will work fine with your SoundBridge product. We encourage you to try using your SoundBridge with your existing wireless equipment, regardless of published result before replacing your current hardware.
The current SoundBridge models, M1001 (connections on the back) and SoundBridge Radio R1000, use different wireless hardware than the older M1000, M500 and M2000 models (connections under the endcaps). This newer hardware has proven considerably more reliable than the older wireless hardware and should work out-of-the-box with virtually any 802.11b-compatible wireless equipment you may have. Compatibility of the older hardware has been improved over time and we recommend that you upgrade your SoundBridge's software to the latest version as soon as possible, particularly if your SoundBridge was delivered with software older than version 2.3.44. Upgrading older software may require using a wired ethernet connection or even taking your SoundBridge to a neighbors house or your office to sucessfully perform the upgrade.
To check your software version and perform an upgrade, use your SoundBridge remote control to navigate to the menu Change Library or Configuration -> System Configuration -> Software Version and Updates and follow the on-screen instructions.
If you still experience Wi-Fi connection problems, check the following items:
If, after checking these items, you still cannot get your SoundBridge to connect to your wireless network, we encourage you to contact support or visit our Roku Community Forums where other customers and Roku employees will attempt to help you.
Bold = recommended by Roku for use with the latest version of SoundBridge software.
Red = poor performance or incompatible with SoundBridge
* = customer tested - your results may differ.
Note: If your wireless access point does not work well with the SoundBridge, please make sure that both the SoundBridge and the access point are using the latest firmware available.
Wi-Fi CompactFlash Adapters
If you purchased an older M1000 model that does not include Wi-Fi, the following 802.11b CompactFlash cards have been tested for use with the SoundBridge. For use in North America only.
Bold = recommended by Roku
Red = incompatible with SoundBridge
A qualified CompactFlash Wi-Fi card is available on Roku's web store. Buy Now
Hardware Compatibility Note
The above information reflects Roku's evaluation of performance with SoundBridge, and is not intended to be a rating of the product for general use. Roku has not tested all hardware currently available on the market. If the product you intend to use is not listed here, it's likely to work anyway. If you are concerned about compatibility or performance, please note that SoundBridge includes a 30-day no-questions-asked money back guarantee.
If you have any feedback for us about this page, please contact support.