Troubleshooting - Network

Wireless and Ethernet Network Troubleshooting

  • Make sure you don't also have the Wi-Fi compact flash card plugged in to the CF slot.
  • Check to make sure your Ethernet cable is properly connected to your SoundBridge and to your home networking hardware.
  • Make sure the "link" light on the Ethernet port inside the unit is lit.

I have a wireless network but my SoundBridge is unable to connect to the network.

  • Make sure an Ethernet cable is NOT plugged into SoundBridge's Ethernet jack (inside the unit's left end cap.)
  • Make sure your Wi-Fi adapter CF card is inserted securely under the left end cap of SoundBridge, and the power light is lit on the CF card.
  • Make sure SoundBridge is within range of your Wi-Fi network.
  • If your network is "closed" or does not advertise itself, use the "System Configuration" option to manually enter in the name (SSID) and password (if you have one) for your network.
  • Make sure that your access point or router is configured to allow 802.11b clients. Some 802.11g access points feature the option to restrict access to only 802.11g clients.

There are a few wireless access points/routers that are known to perform poorly with the SoundBridge. They are listed on our Compatible Hardware page.

If you have a device listed as incompatible, we recommend you consider purchasing another wireless access point/router that works well with the SoundBridge. However, you may want to upgrade your access point to the latest firmware before purchasing new hardware, in case newer firmware should improve its compatibility.

If your access point is not on the list of unsupported devices, two common problems can arise with 802.11g access points:

  • Some 802.11g access points have a setting to enable or disable compatibility with 802.11b devices. Most access points call the mode that supports both 802.11b and 802.11g "mixed mode." If your access point has such a feature, please be sure that it is set to allow 802.11b devices to connect.
  • The other common problem has to do with the wireless security settings. See the question in the "Common Questions" section below, or see our Wi-Fi Setup document for detailed instructions.

For additional help with connecting to your wireless network, please visit Roku's Wi-Fi Setup support page.

I have an 802.11g network and am concerned about connecting a SoundBridge to it via 802.11b. Will Roku support 802.11g on the SoundBridge in the future?

Roku would very much like to support 802.11g on the SoundBridge. However, there are no suitable 802.11g Compact Flash adapters currently available. While it is true that connecting an 802.11b device to an 802.11g Wi-Fi network will impact the performance of the 802.11g network, the magnitude of the impact differs between Wi-Fi hardware.

If you want to use only 802.11g hardware on your network, you have two options. The first is to connect your SoundBridge to an 802.11g bridge. These connect to the wired Ethernet jack on your SoundBridge and in turn connect to your wireless network. To the SoundBridge, it appears as though it is wired to your network.

The other option (and the one we recommend) is to purchase a new 802.11b or 802.11g access point and use it to create a dedicated wireless network for your 802.11b devices. There are several advantages in doing this. The first is cost; access points have come down in price MUCH faster than bridges and will likely be cheaper than an 802.11g bridge or even an 802.11g compact flash card if one were available. Another advantage is that you are free to connect as many 802.11b devices as you want without fear that they will impact your 802.11g network. A couple of tips if you choose to set up a dedicated Wi-Fi network for 802.11b devices:

  • Make sure you name the network with a different name than your 802.11g network.
  • Make sure the two Wi-Fi network are on different channels.

What kinds of Wi-Fi security does the SoundBridge support?
Does SoundBridge support WEP?
Does SoundBridge support WPA?

WEP Support (all models)

SoundBridge supports 40/64 and 128-bit WEP security.

WPA Support (all in-production models)
SoundBridge software version 2.7 or later adds support for WPA to:
  • Roku SoundBridge M1001
  • Roku SoundBridge Radio
  • Pinnacle SoundBridge M1001
  • Pinnacle SoundBridge Radio
  • Pinnacle SoundBridge HomeMusic models (only available in Europe and the UK)

SoundBridge 2.7 or later supports WPA1 Personal (also known as WPA-PSK and TKIP) and WPA2 Personal (also known as WPA2-PSK, CCMP and AES). It does not support WPA Enterprise.

NOTE: The older SoundBridge models (M500, M1000, and M2000) do not support WPA, and will not in the future. It was not feasible to add WPA support to them.