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Troubleshooting - Network
Wireless and Ethernet Network Troubleshooting
I have a wireless network but my SoundBridge is unable to connect to the network.
There are a few wireless access points/routers that are known to perform poorly with the SoundBridge. They are listed on our Compatible Hardware page.
If you have a device listed as incompatible, we recommend you consider purchasing another wireless access point/router that works well with the SoundBridge. However, you may want to upgrade your access point to the latest firmware before purchasing new hardware, in case newer firmware should improve its compatibility.
If your access point is not on the list of unsupported devices, two common problems can arise with 802.11g access points:
For additional help with connecting to your wireless network, please visit Roku's Wi-Fi Setup support page.
I have an 802.11g network and am concerned about connecting a SoundBridge to it via 802.11b. Will Roku support 802.11g on the SoundBridge in the future?
Roku would very much like to support 802.11g on the SoundBridge. However, there are no suitable 802.11g Compact Flash adapters currently available. While it is true that connecting an 802.11b device to an 802.11g Wi-Fi network will impact the performance of the 802.11g network, the magnitude of the impact differs between Wi-Fi hardware.
If you want to use only 802.11g hardware on your network, you have two options. The first is to connect your SoundBridge to an 802.11g bridge. These connect to the wired Ethernet jack on your SoundBridge and in turn connect to your wireless network. To the SoundBridge, it appears as though it is wired to your network.
The other option (and the one we recommend) is to purchase a new 802.11b or 802.11g access point and use it to create a dedicated wireless network for your 802.11b devices. There are several advantages in doing this. The first is cost; access points have come down in price MUCH faster than bridges and will likely be cheaper than an 802.11g bridge or even an 802.11g compact flash card if one were available. Another advantage is that you are free to connect as many 802.11b devices as you want without fear that they will impact your 802.11g network. A couple of tips if you choose to set up a dedicated Wi-Fi network for 802.11b devices:
What kinds of Wi-Fi security does the SoundBridge support?
Does SoundBridge support WEP?
Does SoundBridge support WPA?
WEP Support (all models)
SoundBridge supports 40/64 and 128-bit WEP security.WPA Support (all in-production models)
SoundBridge software version 2.7 or later adds support for WPA to:
SoundBridge 2.7 or later supports WPA1 Personal (also known as WPA-PSK and TKIP) and WPA2 Personal (also known as WPA2-PSK, CCMP and AES). It does not support WPA Enterprise.
NOTE: The older SoundBridge models (M500, M1000, and M2000) do not support WPA, and will not in the future. It was not feasible to add WPA support to them.