|This page is our primary means for online support. It includes helpful links and downloads as well as troubleshooting tips about your product.|
Internet Radio FAQs
What is Internet Radio?
There are tens of thousands of radio stations streaming their digital audio over the Internet. These stations are broadcast by a variety of entities, from large companies to independent broadcasters. With Internet Radio, you can hear more of the music you love and discover new favorites; you can also listen to free news, sports, weather, and talk radio from around the world. Internet Radio offers many more stations than Satellite Radio, and most of them are free. Every kind of music and many talk programs are available. Listen to stations in other countries, or from the home town where you grew up!
Can the SoundBridge/SoundBridge Radio play Internet Radio?
Yes. The SoundBridge/SoundBridge Radio can play your favorite stations without your computer turned on (you do need a broadband connection, like DSL or Cable Modem). Using the new Radio Roku tuning service and SoundBridge software 3.0, you can browse a library of thousands of stations, either from your computer, or right on the SoundBridge, with the remote control. Also, if your computer is on and you use iTunes, you can use the iTunes tuning service to select stations. SoundBridge Radio also supports Rhapsody Internet Radio, a paid service, and the Roku Radio Snooper.
What Internet Radio formats can SoundBridge/SoundBridge Radio play?
The following HTTP-streamed formats are currently supported:
What is Radio Roku?
Radio Roku is the best way to find Internet radio stations! This new service, available at http://www.radioroku.com, is a directory of thousands of Internet radio stations from all over the world -- all of which have been tested with SoundBridge products! Stations are rated by quality and reliability, and there are great searching and browsing features. SoundBridge players running version 3.0 software can directly browse and search the station listings, even if your computer is off. Or, you can listen right in your web browser.
What is Roku Radio Snooper?
Sometimes, you may find an Internet radio station website, but not find that station in the Radio Roku database. Roku Radio Snooper is a handy PC application that enables you to find that station's streaming URL, check it for compatibility with SoundBridge, and easily make it one of your SoundBridge's presets. Just download the lightweight application and run the Roku Radio Snooper. Then listen to any Internet radio stream using your PC as you would normally. Snooper will test the stream, determine compatibility in an instant, and then present you with the option to set a compatible station as a preset with one button click. Learn more.
Where do I find Internet Radio stations to listen to?
What's the difference between a 'Preset' and a 'Favorite' station?
Every SoundBridge player running SoundBridge software version 3.0 has the provision for up to 18 Presets, and an almost unlimited number of Favorite stations. It's important to understand the difference between these two powerful features:
How can I add a station to my Presets if it's not on Radio Roku?
Radio Roku has thousands of stations, and you can use the Favorites and Presets features of SoundBridge to make them easy to play (see "What's the difference between a 'Preset' and a 'Favorite' station?).
Method 1: Roku Radio Snooper
Method 2: iTunes Playlist Memorization
If you have a station or stations in an iTunes playlist, you can "memorize" the stations into that playlist. Each station will be stored into one of your Presets, and a maximum of 18 stations can be stored. Follow these steps:
Method 3: SoundBridge/SoundBridge Radio Web Configuration Pages
You can directly enter the URL of a station into the web page built in to your SoundBridge player. Follow these steps:
Is there a way to use iTunes to play Internet radio stations?
Yes. You can play radio stations from an iTunes playlist. Simply open the station in iTunes, drag and drop it into a playlist that you have created, and then select that playlist for playback on the SoundBridge.
What music services does SoundBridge Radio support?
Why will the WMA Station not play?
The SoundBridge software supports HTTP streaming of WMA Internet radio streams that use the standard WMA decoder. This includes the vast majority of WMA Internet radio streams available. Some stations use a variation of WMA called WMA Voice. The SoundBridge currently does not support this. The most popular station to use WMA Voice is the BBC World Service. Roku plans to extend the SoundBridge Internet Radio functionality to include playback of the BBC World Service Stream. Some additional stations use protocols other than HTTP to stream their broadcast. Currently the SoundBridge only supports HTTP.
How can I determine the URL for an Internet radio stream I want to play?
There are several methods for determining a URL:
I've found a station that does not play on my SoundBridge / SoundBridge Radio. Why?
There are many reasons a station may not play. The first thing to check is to see if the station is playable on your computer. If it is not playable on the computer, It may be the the station has moved servers or the server could be too busy or temporarily unavailable.
If it is playable on the computer you can check to see if the stream uses HTTP or not by configuring Windows Media Player to only play HTTP-based streams by choosing Network from the Tools > Options menu in WMP. Here, uncheck the Multicast, UDP and TCP boxes, leaving only HTTP checked. Then attempt to play the stream again. If it fails to play in WMP, then the stream is using something other than HTTP, which means that for now the SoundBridge will be unable to play the stream. If the stream still plays in WMP, it may mean that the station uses WMA Voice or has incorrectly setup the ASX file that is used to describe the stream for WMP and the SoundBridge.